Zaragoza Smart Citizen Card: a tiny plastic card that fits 100 ideas

Just speaking on behalf of the Zaragoza Citizen Card’s outstanding team at the Cities in Transition International Conference

Let’s imagine how a tiny piece of plastic that fits in your wallet can both be a cashflow generator for the city and a tool for granting refugees access to the city public services. A piece of plastic that can be shared with a visitor through a mobile app or that can be used by a disabled person to pay for a taxi ride just the price of a bus trip. A card that encompasses 15 different other cards and that can turn as well into the digital passport to citizen partipation. Your all-in-one key to the city, or the future city social currency…

When the city hall becomes a facilitator, you can count on your ideas to be set in motion. We need everyone’s ideas to make a smart city, let’s move on to a zero waste circular economy of ideas! Let’s hack and co-create the Zaragoza’s Citizen Card!!


Zaragoza Citizen Card wins the ‘Green Digital Charter’ award

We are so proud to share the following

Press release from EUROCITIES

Brussels, 25 January 2017

Zaragoza (Spain) has been revealed as the winner of the Green Digital Charter (GDC) 2016 Award on ‘Citizen participation and impact on society’. The awards ceremony took place during the conference ‘Cities in Transition – the role of digital in shaping our future cities’ jointly organised by the EUROCITIES Knowledge Society Forum (KSF) and GDC.

Cristobal Irazoqui, formerly policy and project officer on smart cities and sustainability at the European Commission (DG CNECT), presented the award and congratulated Zaragoza on the deployment and success of its Zaragoza Citizen Card, which offers all-in- one access to the city, improving the sense of citizenship and belonging in Zaragoza. Continue reading


Zaragoza Sources the Code to Citizen Co-Creation


Co-creation workshop of the open mobility challenge “Bicisur”

Back in 2003, a group of local geeks and open source advocates met with Zaragoza’s future mayor Juan Alberto Belloch who, after being the last all-mighty minister of Justice and Interior in the last of prime minister Felipe González’s cabinet, was running for office for his second term. After a short immersion in the open source community, Belloch “fell instantly in love” with Linux philosophy and quickly made open source-based innovation one of the axes of his political campaign. His plans included turning the northeastern capital of the Spanish Aragón into the “Redmond of the European free software world,” for which purpose his team projected a 102-hectare innovation district, a city-wide free public wireless network and an ambitious campaign of digital literacy, with the city hall leading and paving the way by becoming one of the most advanced European administration in systems migration towards open source software. In an article appeared in Wired in May 2003 he declared “this open source battle might not be easy, but ‘open’ is the way it must be.” Continue reading


Smart innovation through active citizen participation

Stockholm New magazine, Sweden Art Direction by Henrik Nygren, cut Rubylith-masking film 1994

Picture by

Daniel Sarasa’s interview for Nordic Smart Cities about smart innovation, whose original content can be found here.

If people are given the power to decide and be part of the decision-making process, their mark is felt all around. The city of Zaragoza manages not only to aim for active citizen participation, but to actually reinvent itself with the help of its people.

How can municipalities realize their potential for innovation?

The potential for innovation in municipalities truly lies in cities and in the citizens. There is a lot of talent in cities, hence we, the city hall and the public servants, have to make sure that we can gather as much talent and ideas as we can and put it into these Smart City projects or into the innovation process. That is the main issue and the main challenge. The reason why this is not easy is because we are so used to planning the city with a top-down perspective and it requires a complete shift from Smart City project managers or from the public servants to change their perspective. We need to open up and be able to take into account the ideas of our citizens, the ideas of our local ecosystem. Continue reading


Hola Tarjeta Ciudadana, hasta luego Wi-Fi

100ideasZgz_identificarnecesidades (1)Hace algo más de un año que una nueva corporación municipal tomó posesión en el Ayuntamiento de Zaragoza. Por lo que a nuestro trabajo respecta, una de las primeras decisiones de la nueva corporación fue asignarnos a lo que, probablemente, sea el proyecto bandera de la Zaragoza Inteligente: la tarjeta ciudadana, dejando, como contrapartida, tanto el proyecto de WiFi Zaragoza como la gestión directa de las incubadoras de empresas de la Milla Digital. Nuestra aportación al proyecto de tarjeta ciudadana de Zaragoza va en la dirección de abrirla a nuevas áreas municipales, de impulsar la co-creación de nuevos servicios a través de la innovación abierta, así como de mejorar las perspectivas de financiación de nuevas aplicaciones a través de proyectos europeos. Y es que la tarjeta ciudadana de Zaragoza es una herramienta tecnológica extraordinariamente bien diseñada y que, a nuestro juicio, tiene el potencial de convertirse en la verdadera plataforma de servicios “smart” que Zaragoza necesita. Continue reading


CX Meeting. Experiencia de Tarjeta Ciudadana.

Fuimos invitados en el “Customer Experience Meeting” a compartir nuestra experiencia en Tarjeta Ciudadana de Zaragoza en el proyecto que permite garantizar el transporte público con Personas con Movilidad Reducida Severa. Mostrando como la tecnología aplicada y una adecuada asignación de responsabilidades nos llevan a un ahorro de costes y mejora en el servicio.

ZTaxi Accesible es el nombre de este proyecto ha tenido tres métricas importantes: satisfacción en los usuarios, mejora de las condiciones del servicio del taxi y ahorro en la gestión de un servicio (el transporte especial) que por sus características no puede tener optimización por volumen.

Esta ha sido una explicación a grandes rasgos, si desean cualquier explicación o aclaración, no duden en contactar con nosotros.